Definition and Examples of Memoirs

Fetac Level Customer Service Free Essays

The hotel offers 104 superb bedrooms designed for guest comfort and relaxation, many with superb sews over the river and town. They have two penthouse suites known as the light and dark rooms offering luxury at its finest, ideal for special occasions. The Westport Hotel The Westport Hotel has been transformed into the hippest liveliest luxury designer hotel in the region. We will write a custom essay sample on Fetac Level Customer Service or any similar topic only for you Order Now After a major refurbishment in 2011, the Westport Hotel now attains the status as the most popular hotel in Dragonhead. The inviting exterior is that of sophistication and city reminiscence. Located in the very heart of Dragonhead it comprises of 27 tastefully decorated bedrooms all of different infatuations, flat screen televisions with cable channels and high speed internet access. The aim of the Westport Hotel is to make your stay one of comfort, enjoyment and relaxation. 2. Summary/Evaluation I The D Hotel I The Westport Hotel I Organization/Business Image I The image I got of the D Hotel was that it is a very middle of the road hotel. The d ©cord is standard and not very up-market. It is clean and tidy and felt very welcoming, making me want to stay there. I The image I got of the Westport Hotel was that It is very up-market, the lobby is spotlessly clean and the d ©cord is very high end. I think that the business image is better than that of the D Hotel. I Personal Presentation of Employees I The sales associate was wearing a black t-shirt and black trousers; I felt that she was well presented with regards to her the ends from dragging on the ground. I The sales associate was dressed in a black suit with a white shirt and no name tag. She was very well presented with minimal make-up and nicely groomed hair. The presentation of the staff is much better than that of the D Hotel. I Interpersonal Skills of Individual(s) Dealt With I I think the sales associate was very good at her Job; she was polite and welcoming and dad me feel like a valued customer. Her interpersonal skills were 100% better than those of the staff at the Westport Hotel. I The sales associate didn’t do very well and I think she should consider another career path. She was impolite to me and seemed exasperated with my questions. She could improve on her manners towards customers. I Effective Handling of Enquiry I The sales associate was very efficient in handling my enquiry as she had a very good knowledge of the deals available to me. She was much more effective at handling my enquiry than the employee at the Westport Hotel. I The sales associate wasn’t very efficient in handling my enquiry she made me feel like I was bothering her with stupid questions. I Ability of Employee to Present Information Accurately I The sales associate was brilliant she went through everything with me and explained what each price included making sure I knew what I was getting for my money. She was much better than the employee at the Westport Hotel. I Although I did eventually get the information I required the sales associate didn’t present it to me accurately as she Just scribbled some generic prices down onto a scrap of paper and thrust it into my hand before smiling me. I Overall Comment of Efficiency and Customer Service Delivered by the Organizations/Business I The only things that I found wrong were the fact that her trousers were far too long and she never offered me her name. Other than that it was a very good experience. My experience was much better than the one I had at the Westport Hotel. I The experience made me feel like the hotel didn’t want me as a customer because I wouldn’t fit their usual clientele, the sales associate was UN- friendly and rude and it made me not want to stay in the hotel. 3. Recommendations on Improving Customer Service The Only way I think that the D Hotel can improve on their customer service is to make sure that employees make the customers aware of their name so that they don’t have to ask for it and to also make sure that employees are dressed in a more professional manner with correctly tailored clothing. How to cite Fetac Level Customer Service, Papers

Managing the Transition from Maturity to Decline Essay Example For Students

Managing the Transition from Maturity to Decline: Essay Diamond Power Corporation Managing the Transition from Maturity to Decline: Essay Diamond Power Corporation This case study, prepared by Richard C. Scameborn, follows the Diamond Power Specialty Company from its humble beginnings in 1903 to its decline in 1991. The birth of Diamond came with the invention of the hand cranked soot blower. As the years and technology progressed, so did the Diamond soot blower. Along with this main product, Diamond also added several other products to its line, but none had the profitability of the soot blower. Diamond had the market to itself for a number of years, but eventually two competitors sprang up to challenge Diamond: Copes-Vulcan and Bayer Company. Competition did not become fierce until World War II, when the soot blower became a major commodity used by the U.S. Navy to clean boilers on board its ships. At this point, the soot blower industry became a sellers market and the need for strategy (both corporate and business) became a necessity for growth and survival. Diamond Powers main mission at its beginning, to produce soot blowers that would efficiently clean the inside of boiler as it continued working, basically stayed the same up until the addition of competition into the market. At this point, Diamond had to revise its mission to include technological advances to stay ahead of it main competitor, Copes-Vulcan. With the passage of time, production efficiency and technology were not enough. Diamond eventually had to add foreign sales, customer service, and replacement part production to its original plan to keep ahead of the game. By the 1970s, the mission to supply replacement parts and service became one of Diamonds top priorities as it opened parts and service plants in New Jersey, Georgia, Ohio, Texan, Colorado, North Dakota, California, and Washington. Diamond Powers goals over the years seem to stay pretty congruent with its mission up until the early 1980s. Basically, Diamonds goals included staying on the moderate levels of technology, building a foreign market by exporting machines and parts and establishing joint-venture manufacturing companies overseas, establishing an extensive and profitable domestic aftermarket support system that included minifactories that supplied both parts and service, and to keep the upper hand on the soot blower market share. Diamond Powers parent corporation, McDermott, Inc, utilized several different corporate strategies to try to achieve Diamonds goal of a profitable and extensive aftermarket support system. However, some of the decisions made by McDermott, Inc in regards to its replacement part division caused more harm than good. For example, when a small operator began to copy and sell Diamond replacement parts at a lower cost than Diamond with great success, McDermott overrode Diamond executives wish to acquire the operation. This decision had far-reaching repercussions as will be discussed in later paragraphs. McDermott also had to take action where Diamond was concerned when it began experienced severe financial difficulties in the late 1980s and early 1990s. McDermott had to implement a major costcutting effort and restructuring plan to keep from going bankrupt. This plan included putting pressure on Diamond to increase profits. Diamond had to take implement several business strategies in order to appease its parent corporation. Decisions made on the corporate level had a direct affect on the business strategies implemented by Diamond Power. The development of the aftermarket support system was a plan with several long term benefits. The plan, developed by the marketing vice president at the time, involved a nationwide network of minifactories that offered service and replacement parts that could be delivered in a matter of hours to industries in need. Diamonds high market share on soot blowers allowed the company to lower its new equipment prices and recoup any losses through its replacement part division. Bill Clinton, the current U.S. President, will be Essay This resulted in increased sales in both new equipment and parts. Diamonds competition, Cope- Vulcan, did not have any service centers and only limited replacement part manufacturing, and therefore did not reap profits as high as Diamond Powers. However, not all of Diamonds business strategies worked as well as the replacement part and service system. Under the pressure of McDermott, Inc, Diamond felt it had to make several rash decisions in order to increase profitability. First, Diamond did not purchase Bill Blalocks low production company that made Cope and Diamond parts. This allowed a foreign company to buy it out and break into Diamonds dominant part industry. It also allowed Cope-Vulcan to increase its part production market by forcing it to implement an aggressive management team and add new products to its line. Diamond responded to this by deciding to reverse- engineer nonpatented Cope parts in Korea and sell .

5 Ps of Logistics free essay sample

The US military is also one of the largest employers especially in cities where there are military installations. This article will briefly describer the most common logistics jobs  in the industry. Shipping, traffic, and receiving  clerks  are the most numerous  logistics careers. Their responsibility is to make sure they keep the smooth flow of goods from place to another. They unpack and pack items for storage and delivery, and carry out clerical functions altogether. They also maintain precise records of good coming in our going out of the distribution centers or warehouse. Manufacturing, wholesale, and retail industries are the most common workplaces of the traffic, receiving, and shipping clerks. They receive the items from the suppliers and ship the goods to the customers. We will write a custom essay sample on 5 Ps of Logistics or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page In larger companies receiving, shipping and traffic clerks are performed independently. In smaller firms, all three functions are carried out by one person only. Logistics careers  like the shipping clerk are responsible for shipping the goods from the warehouse to the customers. The check the items carefully that is retrieved from the warehouse or stockroom and makes sure the list are in order for each customer. If the items or goods are not available, he or she alerts the customers by phone fax or email. The items are then packed and checked again for shipping. The items and parcels are weighed and then recorded, labelled, and include other documents such as freight cost, invoice and receipts. They also supervise the loading of merchandise on delivery trucks ready for delivery. The receiving clerk on the other hand works much like the shipping clerks. They receive the goods delivered and check it carefully to see if the items delivered are correct and in good shape. They check the items delivered against the order form and invoice. If the receiving clerk finds the items damaged or lost, he or she immediately notifies the shipping firm to compensate for the damaged or lost goods. The receiving clerk is responsible for moving the goods from the delivery truck on to the stock room or warehouse. The maintain records of the items received for later checking. Receiving clerks also use bar coding to track the items accurately. This makes it easier for inventory clerk to keep track of the items present in the warehouse. The receiving clerk may use software for the job. Computer training is also important for many firms for streamlining the operations. The traffic clerks are responsible for maintaining the shipping records. They are responsible also for recording the items’ freight charges, weight, and destination of the goods. They use software to track changes on freight charges against the current prices in their database. They also keep records of damaged goods fro claims purposes or reimbursements for overpriced charges during shipping. These are the three most common  logistic careers  in distribution. A  high school diploma  is required for logistic careers as shippers, receivers, and traffic clerks. Basic knowledge of computer operation training is also part of the job training. Shippers, receivers, and traffic clerks should be well built for the job because it involves a lot of lifting and walking all day. Most of the training is received on the job such as labeling, bar-coding, encoding, maintaining records, shipping, and receiving items. The annual average salaries for shippers, traffic, and receivers range from $40,000 and $45,000 dollars. These salaries depend much on the size of the company. Larger companies’ salary is much higher. Just because you already got the job that you are eyeing for doesn’t mean you have to stop networking. In fact, when you start in your new job you need to start networking because you’re going to be judged early so if you want to be judged as someone who wants to make things happen, introduce yourself to your coworkers to increase your visibility without appearing pompous. You can find more logistic job listings by visiting LogisticsCrossing. com and signing up for a risk free trial today to find jobs that are just right for you! If you become a  medical file clerk, you will be a part of a very important function in the health care field. In this position, you are required to take charge of medical documents that are very important. A lot of medical file clerks are also in charge of a variety of other clerical duties are required to possess clerical skills that are needed to be performed in the office. Function As a medical file clerk, you are required to maintain patient medical records and have them organized alphabetically and numerically. You will also have to clear out old files and materials in the office. It is important that they keep all files updated. They are also required to ensure that all files are filled out thoroughly. Geography Medical file clerks  work within different settings, including hospitals, government agencies, labs, private physician practices and nursing homes. Considerations In order to become a medical file clerk, you will have to have a  high school diploma. It is also required that you have office and computer experience. You must have good people skills and communication skills. You will have to be organized and like the idea of helping others. Time management is another skill set employers look for. Expert Insight The average annual salaries of medical  file clerks  was $23,800 back in 2008. The salaries available all depend on where you live, who you are employed by and your experience and educational background. | | | | | | | | | | | SUMMARY Logistics careers means distribution and logistics encompasses a vast industry, from manufacturing, transportation, wholesale and retail, healthcare, pharmaceutical and warehousing industries. In any firm, in any city or state logistic careers are numerous. Logistics management  is an important part of the business operation where the flow and storage of goods is carefully planned, implemented and controlled. This helps it to be efficient and effective. Other services and other important information are related between the starting point and the point of consumption to meet the personal and legal requirements of the client. Thus  logistics manager jobs  and  logistics analyst job  opportunities are very important and in-demand nowadays. If you will only take your time to search, you can find a lot of  logistics manager  vacancies if you only know where to find them. There are plenty of workers involved in this operation. There are drivers, fork lift operator, sorter, packers, haulers, supervisors, managers, clerk, and traffic, receiving and shipping. In 2010, there are more than 800,000 workers employed in logistics. If you become a  medical file clerk, you will be a part of a very important function in the health care field. In this position, you are required to take charge of medical documents that are very important. A lot of medical file clerks are also in charge of a variety of other clerical duties are required to possess clerical skills that are needed to be performed in the office. This article will briefly describer the most common logistic job  in the industry. Other than that, logistics careers like the shipping clerk are responsible for shipping the goods from the warehouse to the customers. The check the items carefully that is retrieved from the warehouse or stockroom and makes sure the list are in order for each customer. If the items or goods are not available, he or she alerts the customers by phone fax or email. The items are then packed and checked again for shipping. The items and parcels are weighed and then recorded, labelled, and include other documents such as freight cost, invoice and receipts. They also supervise the loading of merchandise on delivery trucks ready for delivery. Besides that, a  high school diploma  is required for logistic careers as shippers, receivers, and traffic clerks. Basic knowledge of computer operation training is also part of the job training. Shippers, receivers, and traffic clerks should be well built for the job because it involves a lot of lifting and walking all day. Most of the training is received on the job such as labelling, bar-coding, encoding, maintaining records, shipping, and receiving items. Make sure to understand the job descriptions for the different vacancies. Logistics manager jobs,  also called distribution managers, oversee or supervise the distribution, transportation and storage of goods and services and ensure that the customers, whether it is suppliers or consumers are satisfied. They are in charge of everything that is happening in between the manufacturer or producer and consumer. This includes the acquisition of materials, production, and transportation up until distribution to the customers themselves. Logistics analyst  jobs deal with the planning and coordination of  logistics operations  of a company. They have to study and analyze operations such as acquisition of raw materials, distribution and packaging of products and the handling of products by personnel. Just because you already got the job that you are eyeing for doesn’t mean you have to stop networking. In fact, when you start in your new job you need to start networking because you’re going to be judged early so if you want to be judged as someone who wants to make things happen, introduce yourself to your co-workers to increase your visibility without appearing pompous.

The History of Pepsi Cola

The History of Pepsi Cola Pepsi Cola is one of the most recognizable products in the world today, almost as famous for its commercials as for its never-ending battle with rival soft drink Coca-Cola. From its humble origins more than 125 years ago in a North Carolina pharmacy, Pepsi has grown into a product available in multiple formulations. Find out how this simple soda became a player in the Cold War and became a pop stars best friend. Humble Origins The original formula for what would become Pepsi Cola was invented in 1893 by pharmacist Caleb Bradham of New Bern, N.C. Like many pharmacists at the time, he operated a soda fountain in his drugstore, where he served drinks that he created himself. His most popular beverage was something he called Brads drink, a mix of sugar, water, caramel, lemon oil, kola nuts, nutmeg, and other additives. As the beverage caught on, Bradham decided to give it a snappier name, eventually settling on Pepsi-Cola. By the summer of 1903, he had trademarked the name and was selling his soda syrup to pharmacies and other vendors throughout North Carolina. By the end of 1910, franchisers were selling Pepsi in 24 states.   At first, Pepsi had been marketed as a digestive aid, appealing to consumers with the slogan, Exhilarating, Invigorating, Aids Digestion. But as the brand flourished, the company switched tactics and decided instead to use the power of celebrity to sell Pepsi. In 1913, Pepsi hired Barney Oldfield, a famous racecar driver of the era, as a spokesman. He became famous for his slogan Drink  Pepsi-Cola.  It Will Satisfy You. The company would continue to use celebrities to appeal to buyers in the coming decades. Bankruptcy and Revival After years of success, Caleb Bradham lost Pepsi Cola. He had gambled on the fluctuations of sugar prices during World War I, believing that sugar prices would continue to rise - but they fell instead, leaving Caleb Bradham with an overpriced sugar inventory. Pepsi Cola went bankrupt in 1923. In 1931, after passing through the hands of several investors, Pepsi Cola was bought by the Loft Candy Co. Charles G. Guth, Lofts president, struggled to make a success of Pepsi during the depths of the Great Depression. At one point, Loft even offered to sell Pepsi to executives at Coke, who refused to offer a bid. Guth reformulated Pepsi and began selling the soda in 12-ounce bottles for just 5 cents, which was twice as much as what Coke offered in its 6-ounce bottles. Touting Pepsi as twice as much for a nickel, Pepsi scored an unexpected hit as its Nickel Nickel radio jingle became the first to be broadcast coast to coast. Eventually, it would be recorded in 55 languages and named one of the most effective ads of the 20th century by Advertising Age. Pepsi Postwar   Pepsi made sure it had a reliable supply of sugar during World War II, and the drink became a familiar sight to U.S. troops fighting all across the globe. In the years after the war, the brand would remain long after American GIs had gone home. Back in the States, Pepsi embraced the postwar years. Company president Al Steele married actress Joan Crawford, and she frequently touted Pepsi during corporate gatherings and visits to local bottlers throughout the 1950s. By the early 1960s, companies like Pepsi had set their sights on the Baby Boomers. The first ads appealing to young people called the Pepsi Generation arrived, followed in 1964 by the companys first diet soda, also targeted at young people.   The company was changing in different ways. Pepsi acquired the Mountain Dew brand in 1964 and a year later merged with snack-maker Frito-Lay. The Pepsi brand was growing up quickly. By the 1970s, this once failing brand was threatening to displace Coca-Cola as the top soda brand in the U.S.  Pepsi even made international headlines in 1974 when it became the first U.S. product to be produced and sold within the U.S.S.R. A New Generation Throughout the late 1970s and early 80s, Pepsi Generation ads continued to appeal to young drinkers while also targeting older consumers with a series of Pepsi Challenge commercials and in-store tastings. Pepsi broke new ground in 1984 when it hired Michael Jackson, who was in the midst of his Thriller success, to be its spokesman. The TV commercials, rivaling Jacksons elaborate music videos, were such a hit that Pepsi would hire a number of well-known musicians, celebrities, and others throughout the decade, including Tina Turner, Joe Montana, Michael J. Fox, and Geraldine Ferraro.   Pepsis efforts were successful enough that in 1985 Coke announced that it was changing its signature formula. New Coke was such a disaster that the company had to backtrack and reintroduce its classic formula, something Pepsi frequently took credit for. But in 1992, Pepsi would suffer a product failure of its own when the spin-off Crystal Pepsi failed to impress Generation X buyers. It soon was discontinued. Pepsi Today Like its rivals, the Pepsi brand has diversified far beyond what Caleb Bradham could ever have imagined. In addition to the classic Pepsi Cola, consumers can also find Diet Pepsi, plus varieties without caffeine, without corn syrup, flavored with cherry or vanilla, even an 1893 brand that celebrates its original heritage. The company has also branched out into the lucrative sports drink market with the Gatorade brand, as well as Aquafina bottled water, Amp energy drinks, and Starbucks coffee beverages. Sources Calderone, Anna. Crystal Pepsi Will Return to Shelves One Last Time This Summer. People.com. 19 July 2017.CBS News staff. Almanac: Pepsi Cola. CBSNews.com. 16 June 2013.Herrera, Monica. Michael Jackson, Pepsi Made Marketing History. Billboard.com. 7 March 2009.PepsiCo staff writers. The Pepsi Cola Story. Pepsi.com. 2005.

Dalai Lama Teachings Essay Example | Topics and Well Written Essays - 1000 words

Dalai Lama Teachings - Essay Example Dalai Lama indicates that religious followers do not practice Buddha teachings, prayers, and guidance. This is because the teachings of Lamas, Tulkus and teachers are outdated. He indicates that strict Buddhist recite Buddha’s teachings every morning and lives according to those teachings. Buddhist believes that negative experiences follow people who do wrong. Dalai Lama comments that Buddha does not save people but teaches them how to be free from all sufferings. People should contribute to their inner peace by doing right actions. Monastic quality and behavior acts as the foundation for Buddharama, which includes vows and discipline. Discipline was evident from Buddha who cut his hair and meditated for six years. Buddha’s trainings were Sila, Samadhi, and pannya. Nirodha is evident to eliminate people’s ignorance, obtain wisdom, and avoid sufferings. Through this, they will be free from all evils. The teachings are translated into three hundred Indian languages. To become good Buddha monks, people must be genuine, change their hearts and minds, work hard, and exchange goods so that they can learn from each other. Ordained nuns should follow vinaya texts. Monastic studies train nuns to be doctors and good scholars. Dalai Lama expresses his sadness to the Tibetans since they have been involved in demonstrations and protests. This emanated from people’s anger due to denial of worship and freedom of speech rights. Peaceful demonstrations are causing many deaths and sufferings among the Tibetans. Dalai Lama asserts that the tragic accidents cause people to be emotional. The demonstrations, however, indicate that Tibet people share same peace and harmony. This is shown by risking their property to be heard by the rulers. Tenzin indicates that rulers of the other parts of the world have sent peaceful support messages to Tibet people aiming at reaching a solution.

Globalisation and Economic Sociology Term Paper

Globalisation and Economic Sociology - Term Paper Example   Different nations of people live in one city, like Lenovo representing unity in diversity with so many cultures and traditional values. Different languages are spoken.   Municipalities also register an inevitable growth and they have to provide transportable roads lighting the roads, similarly and should be committed to providing amenities of international standard to being globalization.   The technology is no more permitted, limited to a particular part of the world.   It is exchanged in order to serve the public with the latest technology. The globe is no bigger. Globalization and economic sociology represent a single economy. Single technology, efficiency, and quality of the products should be of high standard. Because of globalization and sociology, there is conspicuous change with the social life industries. One shall meat and come across different rest of different nationals represent at one place.   Different sets of different nationals represent diversified cultures, different languages are spoken at one and the same place, and at one and the same time.   They come to know each other from a closer proximity. The intimacies develop; relationships pave way for greater understanding.   The social pavilion of life is set to rolling.   Broader outlook develops into the more knowledgeable and understanding environment.   There will be a great impact on the urban sociology patterns of life. The world becomes a small place respectively inevitable economic growth, a pleasant knowledge-based environment.   The world is no bigger, thou ghts of seeing the world; the globe on a huge unknown has become so small so much can be felt immensely. The development may fold big colonies.   A lot of departmental stores will enter into the market to cater to the needs of the conglomeration.   The branded cloth stores, all varieties clothes grocers, food needs and other essentialities shall be ushering with magnificence providing job opportunities for skilled and unskilled.   The development shall develop many folds.